Privacy Policy
Your privacy matters to us at thaloviarune
Introduction
thaloviarune operates as a comprehensive financial scenario modeling platform, helping individuals and businesses across Australia make informed financial decisions. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website at thaloviarune.com or use our services.
We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to all personal information we collect about you, whether you're a visitor to our website, a registered user of our platform, or someone who contacts us for information about our services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you register for an account, use our financial modeling tools, contact us, or interact with our platform. This information may include:
- Full name and contact details (email address, phone number, postal address)
- Professional information (job title, company name, industry sector)
- Financial information necessary for scenario modeling (income ranges, investment goals, risk tolerance)
- Account credentials (username, encrypted passwords)
- Communication preferences and subscription settings
Technical Information
When you visit our website or use our platform, we automatically collect certain technical information through cookies and similar tracking technologies:
- IP address, browser type and version, operating system
- Pages visited, time spent on pages, click patterns
- Device information (screen resolution, device type)
- Referral sources and search terms used to find our website
How We Use Your Information
We use your personal information for legitimate business purposes that are directly related to our financial scenario modeling services. The primary purposes include:
| Purpose | Legal Basis | Information Used |
|---|---|---|
| Platform functionality and user account management | Contract performance | Account details, preferences, usage data |
| Financial scenario modeling and analysis | Contract performance | Financial information, modeling parameters |
| Customer support and communication | Contract performance | Contact information, support history |
| Service improvement and analytics | Legitimate interest | Usage patterns, technical information |
| Marketing communications (with consent) | Consent | Contact details, preferences |
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in specific circumstances:
Service Providers
We work with carefully selected third-party service providers who assist us in operating our platform and delivering our services. These providers include cloud hosting services, payment processors, and analytics tools. All service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.
We may also disclose your information when required by law, such as in response to a court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information. These rights are designed to give you control over how your information is collected, used, and managed.
Access Your Information
You can request access to the personal information we hold about you. We'll provide this information within 30 days of your request, subject to any legal restrictions.
Correction of Information
If you believe any information we hold about you is inaccurate or out of date, you can request that we correct it. We'll make corrections promptly and notify any third parties if necessary.
Data Portability
You can request to receive your personal information in a structured, commonly used format, or have it transferred to another service provider where technically feasible.
Deletion of Information
You can request deletion of your personal information in certain circumstances, such as when it's no longer needed for the purposes it was collected or if you withdraw consent.
To exercise any of these rights, please contact our Privacy Officer using the details provided at the end of this policy. We may need to verify your identity before processing your request to ensure the security of your personal information.
Data Security and Protection
We take the security of your personal information seriously and have implemented comprehensive technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with redundant backup systems
- Access controls limiting staff access to personal information on a need-to-know basis
Organizational Measures
Our staff receive regular privacy and security training, and we maintain strict internal policies governing the handling of personal information. We conduct regular reviews of our privacy practices and update our security measures to address emerging threats.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by Australian law. Our retention periods vary depending on the type of information and how it's used:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 7 years | Business records and legal compliance |
| Financial modeling data | Duration of account + 5 years | Service provision and regulatory requirements |
| Marketing communications | Until consent withdrawn + 2 years | Marketing effectiveness and compliance |
| Website analytics | 26 months | Service improvement and optimization |
| Support communications | 3 years after resolution | Quality assurance and dispute resolution |
When information reaches the end of its retention period, we securely delete or destroy it using industry-standard methods to ensure it cannot be recovered or reconstructed.
International Data Transfers
While we primarily store and process your information within Australia, some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information.
We only work with overseas providers who can demonstrate adequate privacy protections, either through their location in countries with substantially similar privacy laws to Australia, or through contractual arrangements that require them to handle your information in accordance with Australian privacy standards.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and help us understand how our platform is used. We use different types of cookies for various purposes:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They include authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery attacks.
Analytics cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent, and user journey patterns. Marketing cookies track your browsing activity to provide relevant advertisements and measure campaign effectiveness.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We respect your choices and provide clear information about cookie usage when you first visit our site.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email (using the address in your account) and by posting a notice on our website.
Minor changes, such as clarifications or administrative updates, will be posted on our website with an updated "last modified" date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Your continued use of our services after changes to this policy indicates your acceptance of the updated terms. If you disagree with any changes, you may close your account and stop using our services.
Privacy Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our Privacy Officer:
3 Palmer St, North Mackay QLD 4740, Australia
Phone: +61399391711
Email: info@thaloviarune.com
We aim to respond to all privacy inquiries within 7 business days. For urgent matters, please call during business hours (9 AM - 5 PM AEST, Monday - Friday).